LastUpdated: 17th December 2024
At ClosingClients Group (“CCG,” “we,” “us,” or “our”), we are committed to delivering immense value to our community through tools, resources, and expert support. However, due to the nature of our services, all payments are final and non-refundable.
By purchasing a subscription or any service from CCG, you agree to the following refund terms.
All subscription payments, coaching services, and digital product purchases are final. We do not offer refunds, partial refunds, or exchanges unless explicitly stated in the exceptions outlined below.
● It is your responsibility to cancel your subscription before the next billing date.
● To cancel, you must:
1. Log in to your dashboard at dashboard.closingclientsgroup.com and cancel your subscription.
2. Email sean@closingclientsgroup.com to confirm the cancellation.
Important: Failure to email us to confirm cancellation may result in continued charges, which do not qualify for refunds.
By purchasing from CCG, you agree to resolve any billing concerns by contacting us first at sean@closingclientsgroup.com.
● Filing a chargeback without first contacting us violates these terms.
● Chargebacks will be disputed with the following evidence:
○ Records of subscription status.
○ Dashboard logs showing cancellation or continued subscription.
○ Email correspondence (or absence thereof) for cancellation requests.
○ Payment history and renewal timestamps via Stripe.
If a chargeback is filed and successfully disputed by us:
● You forfeit eligibility for any refund.
● Access to CCG services will be immediately terminated.
While all payments are non-refundable, an exception applies if:
● You cancelled your subscription and emailed us to confirm before the next billing date but were still charged.
● In this case, email sean@closingclientsgroup.com with supporting evidence (e.g., cancellation screenshots or confirmation emails).
● Upon verification, we will process a refund for that charge.
Note: Refunds will not be granted if you fail to cancel on time or fail to confirm your cancellation via email.
● Upon purchasing, you will receive an automated invite to access our Slack workspace.
● It is your responsibility to:
○ Check your email (including spam/junk folders) for the invite.
○ Reach out to sean@closingclientsgroup.com immediately if you experience access issues.
● You can also directly access the workspace at closingclientsgroup.slack.com.
Important: Failure to take responsibility for accessing the workspace does not qualify you for a refund.
By completing your purchase, you confirm:
● You have read, understood, and agree to this Refund Policy.
● You acknowledge that refunds are not provided except as explicitly stated under “Exceptions.”
● You will not initiate chargebacks or payment disputes without first contacting us to resolve any issues.
By purchasing, you explicitly agree to follow the procedures outlined in Sections 2, 3, and 5 of this policy.
If you have any questions about this Refund Policy or need assistance, please contact us:
● Email: sean@closingclientsgroup.com
We are here to help and ensure you get the full value of your membership.
This Refund Policy is part of the Terms of Service. By agreeing to the Terms Of Service during checkout, you are also agreeing to the conditions set forth in this Refund Policy.