LastUpdated: 17th December 2023
At ClosingClients Group, we value your privacy and are committed to protecting yourpersonal information. This Privacy Policy explains:
● What data we collect.
● How we use and safeguard your data.
● Your rights regarding your personal data.
By using our website, services, or purchasing our products, you agree to this Privacy Policy. For further details about service terms, please refer to our Terms Of Service.
● Personal Data: Any information that identifies you as an individual (e.g., name, email, payment details).
● Services: Includes access to the ClosingClients Group community, digital products, coaching, and consulting offers.
● Processing: Any action taken with your data, such as collection, storage, sharing, or deletion.
When you use our website, purchase services, or engage with our community, we may collect the following data:
● Name, email address, phone number, and payment details.
● IP address, browser type, location, pages visited, and time spent on the site.
● Any correspondence via email, support channels, or community platforms (e.g., Slack), including messages, interactions, and activities within the Slack workspace that are necessary for delivering services, ensuring compliance with guidelines, and improving the member experience.
We process your personal data for the following purposes:
● To deliver products/services: Process payments, grant access to content, manage the Slack workspace, and provide customer support.
● To improve our services: Analyse site usage, Slack workspace engagement, and member interactions to enhance user experience and develop new resources.
● To communicate with you: Send updates, newsletters, and marketing materials (with your consent).
● To comply with legal obligations: Respond to lawful requests or protect our rights.
LegalBasis for Processing (UK/EU Users):
● Consent: When you opt into updates or communications.
● Contractual Necessity: To deliver purchased products and services.
● Legitimate Interest: For analytics, fraud prevention, and improving service delivery.
● Payment details are securely processed through third-party providers (e.g., Stripe).
● For recurring subscriptions, billing details will be stored for the duration of your active subscription.
● Dispute and refund processes are handled according to our Terms Of Service.
We retain your data only as long as necessary:
● Payment Data: 12 months after subscription cancellation to manage disputes.
● Slack Workspace Data: Messages, interactions, and other data within the Slack workspace will be retained indefinitely as part of our operational records. Members can request deletion of their workspace data by contacting us at sean@closingclientsgroup.com. Such requests will be processed within 30 days, provided there are no outstanding compliance, dispute resolution, or legal obligations requiring retention.
Once the retention period ends, your data will be securely deleted or anonymised.
We do not sell your data. We share personal data only with trusted thirdparties to provide our services:
● Payment Processors: Stripe (secure payment handling).
● Hosting Providers: For website and product access.
● Communication Tools: Slack (workspace hosting and data processing), Gmail, and other platforms for client support.
Slack workspace data may be accessed and processed by authorised personnel to ensure compliance with guidelines, resolve disputes, and improve the member experience.
All third parties are contractually bound to keep your data secure and comply with privacy regulations.
If you access our services outside theUnited States, your data may be processed in regions with different privacy laws. We use Standard Contractual Clauses or other safeguards to protect your data during international transfers.
We use cookies to improve your browsing experience.
● Essential Cookies: Required for website functionality.
● Performance Cookies: Help us monitor site performance and user behavior.
● Advertising Cookies: Allow us to display tailored content and offers.
You can manage or disable cookies in your browser settings.\
We use automated processes (e.g.,subscription reminders, account notifications) to deliver services efficiently.These processes do not involve any significant decisions without human oversight.
You have the following rights regarding your data:
● Access: Request a copy of your personal information.
● Rectification: Correct inaccurate or incomplete data.
● Erasure: Request deletion of your personal data.
● Restriction: Limit how your data is processed.
● Portability: Request your data in a structured format.
● Withdraw Consent: Opt out of receiving marketing communications.
To exercise any of these rights, email us at sean@closingclientsgroup.com. We will respond within 7 business days.
Our services are not intended for individuals under 16 years of age. If we become aware of any data collected from children, it will be deleted immediately.
If you have concerns or disputes regarding this Privacy Policy or your data, please contact us at sean@closingclientsgroup.com. We will work with you to resolve any issues promptly.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
It’s your responsibility to review this policy periodically. Continued use of our services signifies your acceptance of any updates.
If you have questions or requests regarding this Privacy Policy, contact us at:
● Email: sean@closingclientsgroup.com